Hello! The following message is set as an auto-response on my email right now, but am posting it here as well.
1: BILLING SYSTEM MAINTENANCE
I'm in the process of moving to a new billing system provider and am having some issues getting all my existing records exported/imported because how large the dataset is. I'm trying some different transfer methods now that may temporarily reset or mess up the history of existing billing records.
So if you're seeing an invoice you've already paid or are getting extra notices - please just ignore them.
Once everything is moved - the new billing system URL will be:
2: NEW HELP DESK & TICKET SYSTEM
I'm going back to using a separate helpdesk system for new support tickets
After 4 months without an assistant & working solo - I've noticed these past few weeks that it's been harder to keep track of everyone's requests from my general inbox...as messages get too spread out with how normal email is delivered. So from this point forward - it's best to use the support email, as that will get routed to the help desk & create a new ticket:
After 4 months without an assistant & working solo - I've noticed these past few weeks that it's been harder to keep track of everyone's requests from my general inbox...as messages get too spread out with how normal email is delivered. So from this point forward - it's best to use the support email, as that will get routed to the help desk & create a new ticket:
Open New Ticket:
support@vedadesigns.net
support@vedadesigns.net
2: PAYMENT BUTTONS OFFLINE
Just a quick note that all of the "Add to Cart" payment buttons (or similar) on my site will be inoperable until I've finished moving to the new billing system. If you need to generate a payment or invoice for anything...just send me an email & I can do it on my end.
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Thanks & I'll keep you updated! - Tara